No risk for you
Before you pay anything, you get photos of the actual part, the total price and the delivery time. You only pay – by invoice – once you have accepted our offer.
Wrong or damaged part
If the part doesn't fit your car because of our mistake, or arrives damaged, contact us. We pay the return shipping, and as soon as we have confirmed the return, you get a full refund.
Exceptions: if you accepted a part with a defect that we told you about before you bought it, or if the part was ordered with a wrong part number or wrong car details from you, this is not treated as a faulty part. You can still return it under the right of withdrawal below, but you pay the return shipping.
14-day right of withdrawal
As a private customer, you can cancel the purchase within 14 days after you receive the part, without giving a reason. Send us an email with your invoice number, or use our withdrawal form. In this case you pay the return shipping.
Your right to complain about defects
You can complain about defects for 2 years after receiving the part (5 years for parts meant to last considerably longer). For used parts, a defect is judged against what we agreed: the description, the photos, the price and normal wear for a used part of that age. Read more in our terms of sale.
How to return a part
Please contact us before you send anything back. We will confirm the return and send you our return address. Pack the part safely, preferably in the packaging it came in, so it is not damaged on the way.
Refunds
We refund the full price of the part by bank transfer within 14 days. If you used the right of withdrawal, we may wait until we have received the part back.
Contact
Our contact details are on our company information page.